You have the right to reschedule a booking free of charge up to 30 days before the experience is due. You can reschedule your booking up to 14 days before your appointment however this is subject to an admin fee of £20 for bookings up to £49 per person in value or £40 for bookings of higher value. Unfortunately we cannot offer a reschedule with less than 14 days notice.
You have a statutory right to request a refund within 14 days from when the time & date that the booking was made and refunds will be returned via the original payment system. We cannot offer refunds outside of your 14 day period and a reschedule will be offered so long as it is complies with the above rescheduling policy.
E.g. Virgin experience days, Into the Blue etc. You may reschedule your appointment with us with 30 days notice for an admin fee of £20. Unfortunately we cannot accept third party voucher rebooking requests within less than this notice.
Where qualifying rescheduling to the next available date will be offered in the first instance as long as any vouchers used to purchase the experience are within the expiry period.
In the event a voucher from Now Strike Archery or a 3rd Party Provider has expired prior to a booking or purchase being made, Now Strike Archery are unable to provide refunds or exchanges, and no new bookings or purchases can be made with the voucher. All bookings must be made and take place within the voucher or certificate expiry period.
For experiences booked directly with Now Strike Archery the expiry period is currently 18 months from the date of purchase, unless otherwise stated for special offers. For vouchers bought through third party providers please check their terms and conditions and expiry dates. We can only honour rescheduling within the expiry period on the voucher and if meeting the previously mentioned notice periods.
For third party vouchers please contact your provider, most will extend for the cost of an admin fee.
For vouchers purchased directly, we will extend your expiry date for an additional 6 months and charge a small admin fee of £20 for certificates up to £50 in value, £40 for certificates up to £100 and £50 for any over the value of £100. To qualify for an extension vouchers must be no more than 30 days past their expiry date. Please contact us directly and we will be happy to help.
With events outside of our control such as during COVID19 imposed lockdowns, we are not able to offer refunds or reschedule requests for services outside of our existing refund policy.
The same applies for adverse weather conditions e.g. extreme winds or snow which result in health and safety issues such as access to site or debris falling from trees/blowing in high winds. In these circumstances please wait for the company to contact you with a formal cancellation of your experience. You should expect your experience to take place regardless as we only cancel in extreme conditions. If you do receive a cancellation from us we will endeavour to reschedule you on the next equivalent date.
If you have tested positive for COVID19 we now consider this in the same circumstances as any other illness and rescheduling conditions are covered by our policy above. You are welcome to gift your experience to somebody else if you are unable to attend on the day.
Now Strike Experiences is based in Essex and a trading name of Now Strike Archery Ltd. We offer a variety of historical themed experience days in the UK. We can tailor our services to your specific needs and we are available for private bookings, corporate and parties.